Quality Report Form
Dear Customer,
We thank you for the time you take to reach out to us.
At first, we underline that we regret the inconvenience that you encounter.
To be able to start handling your request properly in respect with our internal processes, we kindly invite you to complete our quality report form and take note of our guidelines.
Important is that the supplied information is complete and correct.
This information will allow us to gather all necessary details and ensure a thorough and efficient investigation.
Your feedback is highly valued and will be treated with the greatest care. Your complaint will be registered and information provided will help us to identify the root cause and take appropriate corrective actions.
For future correspondence or contact always mention our “QM-reference” which will be provided by our quality & marketing officer.
An official report will be delivered summarizing the results of our investigation. Should you require any assistance while completing it, do not hesitate to contact us.
We entrust to have you informed and wish to thank you for your cooperation.
Yours sincerely,
Product & Marketing, Western Europe
Guidelines for Complaint Submission
- Describe as complete as possible the observations, cause of malfunctioning hardware
- All fields are mandatory
- Ship samples of the affected hardware/fitting parts “if requested by our staff”
- Add reference Roto sales order or delivery note
- Add picture of labels
- Add good quality pictures in attachment
- If you would like to share large files with us, please contact our Quality Manager
- You will receive a confirmation of receipt ticket number of the logged request
- For future correspondence or contact always mention our “QM” reference which will be provided by our quality & marketing officer